BUSN 115 Week 6 Quiz
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Question 1. Question : (TCO 5) A company whose structure, policies, and capabilities allow employees to respond quickly to customer needs and changes in the business environment is termed as a(n) _____.
Student Answer: agile organization
Question 2. Question : (TCO 5) Which of the following chain-of-command systems was developed to address the need to combine specialization with management control?
Question 3. Question : (TCO 5) _____ is defined as a pathway for the flow of authority from one management level to the next.
Span of management
Span of control
Chain of command
Question 4. Question : (TCO 5) The number of workers who report directly to a manager is called the manager's _____.
chain of command
span of management
Question 5. Question : (TCO 5) _____ proposed a model that divides motivational forces into satisfiers ("motivators") and dissatisfiers ("hygiene factors").
Frederick W. Taylor
Question 6. Question : (TCO 5) Justin M. Brown, the operations manager at Vernon Manufacturing Company, formulated a strategy to motivate the firm's employees. Justin addressed employees’ dissatisfaction by increasing their salary and incentives; he employed several industrial counselors to help employees deal with work-related stress; and improved the health insurance plan provided to employees. He also motivated employees by providing greater opportunity for advancement, recognizing employees who perform well and giving employees greater responsibility to foster a sense of achievement in them. Justin's measures are based on which of the following approaches?
McClelland's three-needs theory
Herzberg's two-factor theory
Question 7. Question : (TCO 5) Which of the following statements is true about expectancy theory?
Expectancy theory focuses more on the specific forces that motivate employees and less on the process they follow to seek satisfaction in their jobs.
Expectancy theory suggests that employee satisfaction depends on the perceived ratio of inputs to outputs.
Research into expectancy theory has led to thinking about the broader concept of organizational justice, or perceptions of fairness in the workplace.
Expectancy theory identifies four primary drives that underlie all motivation.
Expectancy theory states that the effort employees will put forth depends on their beliefs regarding the rewards that the organization will give in response to that performance.
Question 8. Question : (TCO 5) _____ suggests that employee satisfaction depends on the perceived ratio of inputs to outputs.
Herzberg's two-factor theory
David McClelland's three-needs theory
Question 9. Question : (TCO 5) The goal-setting theory of motivation suggests that _____.
setting goals is unrelated to motivation in most employees
setting goals is an effective way to motivate employees
managers, not employees, need to set goals
collaborative goal setting can undermine managerial authority
employees should set their own goals without input from managers
Question 10. Question : (TCO 5) K.M. Retailers, an international consumer products retail chain, gives preference to women and minority-owned suppliers and subcontractors. The firm hires a large number of employees from ethnic minorities and the human resource department keeps the interests of these groups in mind while framing company policies. In this example, K.M. Retailers uses which of the following strategies?
Question 11. Question : (TCO 5) Which of the following acts prohibits any form or testing that can be construed as a pre-employment medical examination?
The Taft-Hartley Act
The Landrum-Griffin Act
The Wagner Act
Americans with Disabilities Act
Fair Labor Standards Act
Question 12. Question : (TCO 6) _____ refers to the efficiency with which an organization can convert inputs to outputs.
Student Answer: Productivity
Question 13. Question : (TCO 6) Which of the following is the main purpose of just-in-time systems?
Disintermediation of distribution
Bettering work scheduling
Better inventory management
Question 14. Question : (TCO 6) Jass Glass Studio has been hired to make a church window. A church hires the company to make ten windows based on a design provided by the church. This is an example of _____.
Question 15. Question : (TCO 6) The manufacturing approach in which part of the product is mass produced and the remaining features are customized is known as _____.
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