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BUSN 115 Week 6 Quiz
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BUSN 115 Week 6 Quiz

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Question 1. Question : (TCO 5) A company whose structure, policies, and capabilities allow employees to respond quickly to customer needs and changes in the business environment is termed as a(n) _____.

  Student Answer:     agile organization

hyperspecialized organization

formal organization

umbrella organization

mechanistic organization

Question 2. Question : (TCO 5) Which of the following chain-of-command systems was developed to address the need to combine specialization with management control?

 

Line organization

 

Line-and-staff organization

 

Agile organization

 

Formal organization

 

Informal organization

Question 3. Question : (TCO 5) _____ is defined as a pathway for the flow of authority from one management level to the next.

 

Span of management

 

Span of control

 

Departmentalization

 

Network structure

 

Chain of command

 

Question 4. Question : (TCO 5) The number of workers who report directly to a manager is called the manager's _____.

 

chain of command

 

functional structure

 

divisional structure

 

span of management

 

task force

Question 5. Question : (TCO 5) _____ proposed a model that divides motivational forces into satisfiers ("motivators") and dissatisfiers ("hygiene factors").

 

Douglas McGregor

 

Abraham Maslow

 

David McClelland

 

Frederick W. Taylor

 

Frederick Herzberg

Question 6. Question : (TCO 5) Justin M. Brown, the operations manager at Vernon Manufacturing Company, formulated a strategy to motivate the firm's employees. Justin addressed employees’ dissatisfaction by increasing their salary and incentives; he employed several industrial counselors to help employees deal with work-related stress; and improved the health insurance plan provided to employees. He also motivated employees by providing greater opportunity for advancement, recognizing employees who perform well and giving employees greater responsibility to foster a sense of achievement in them. Justin's measures are based on which of the following approaches?

 

McClelland's three-needs theory

 

Theory X

 

Theory Y

 

Herzberg's two-factor theory

 

Scientific management

Question 7. Question : (TCO 5) Which of the following statements is true about expectancy theory?

 

Expectancy theory focuses more on the specific forces that motivate employees and less on the process they follow to seek satisfaction in their jobs.

Expectancy theory suggests that employee satisfaction depends on the perceived ratio of inputs to outputs.

Research into expectancy theory has led to thinking about the broader concept of organizational justice, or perceptions of fairness in the workplace.

Expectancy theory identifies four primary drives that underlie all motivation.

Expectancy theory states that the effort employees will put forth depends on their beliefs regarding the rewards that the organization will give in response to that performance.

Question 8. Question : (TCO 5) _____ suggests that employee satisfaction depends on the perceived ratio of inputs to outputs.

 

Maslow's hierarchy

 

Herzberg's two-factor theory

 

David McClelland's three-needs theory

 

Expectancy theory

 

Equity theory

Question 9. Question : (TCO 5) The goal-setting theory of motivation suggests that _____.

 

setting goals is unrelated to motivation in most employees

 

setting goals is an effective way to motivate employees

 

managers, not employees, need to set goals

 

collaborative goal setting can undermine managerial authority

 

employees should set their own goals without input from managers

Question 10. Question : (TCO 5) K.M. Retailers, an international consumer products retail chain, gives preference to women and minority-owned suppliers and subcontractors. The firm hires a large number of employees from ethnic minorities and the human resource department keeps the interests of these groups in mind while framing company policies. In this example, K.M. Retailers uses which of the following strategies?

 

Job enrichment

 

Ethnocentric policies

 

Decentralization

 

Deregulation

 

Diversity initiatives

Question 11. Question : (TCO 5) Which of the following acts prohibits any form or testing that can be construed as a pre-employment medical examination?

 

The Taft-Hartley Act

 

The Landrum-Griffin Act

 

The Wagner Act

 

Americans with Disabilities Act

 

Fair Labor Standards Act

Question 12. Question : (TCO 6) _____ refers to the efficiency with which an organization can convert inputs to outputs.

 

  Student Answer:     Productivity

 

Sustainability

 

Security

 

Capacity

 

System value

Question 13. Question : (TCO 6) Which of the following is the main purpose of just-in-time systems?

 

Disintermediation of distribution

 

Bettering work scheduling

 

Strategic analysis

 

Capacity improvement

 

Better inventory management

Question 14. Question : (TCO 6) Jass Glass Studio has been hired to make a church window. A church hires the company to make ten windows based on a design provided by the church. This is an example of _____.

 

mass production

 

batch production

 

customized production

 

mass customization

 

standard production

Question 15. Question : (TCO 6) The manufacturing approach in which part of the product is mass produced and the remaining features are customized is known as _____.

batch-of-one production

mass production

customized production

mass manufacturing

mass customization

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